1. INTRODUCTION

This Refund Policy governs the conditions under which refunds may be issued in connection with the use of the digital distribution services offered by ForeVision Digital.

This policy applies to any individual or legal entity (hereinafter referred to as “artist,” “label,” or “user”) that creates an account or purchases any services made available through our Fore Vision Platform and/or Website.

This Refund Policy forms part of and must be read together with the ForeVision Distribution Agreement,  Privacy Policy  and other policies made available on the Platform.

2. NATURE OF THE SERVICES

The Services provided by ForeVision include the distribution of Digital Masters (Tracks) submitted by the artist or authorised label on behalf of the Artist to various Distribution Channels. Distribution Channels may include, without limitation: digital streaming platforms; digital content distribution platforms; social media platforms; mobile-based applications, platforms, and services; Caller Ring Back Tone (CRBT) platforms operated by telecommunications service providers; and any other digital, online, or electronic distribution or exploitation outlets, whether interactive or non-interactive, through which audio, audiovisual, or other content may be hosted, streamed, communicated to the public, synchronized, shared, monetized, or otherwise exploited.

The artist acknowledges and agrees that once a Digital Master (Track) has been submitted for distribution and processing has begun, the services shall be deemed to have commenced.

Due to the digital nature of these services, all payments made for such services or subscriptions shall be non-refundable once the service has commenced. Notwithstanding the foregoing, the service fee may be refunded only if ForeVision fails to distribute the Digital Master(s) within thirty (30) days from the date of upload, provided that ForeVision has not previously communicated a valid reason for such non-distribution.

3. ELIGIBILITY FOR REFUND

ForeVision is committed to being transparent about when a refund may or may not be granted. The following is a summary of the conditions that determine refund eligibility:

You may be eligible for a refund if:

• ForeVision has not distributed your Digital Master(s) within thirty (30) days of upload, and no valid reason for the delay has been communicated to you.
• You were charged more than once for the same transaction (duplicate payment).
• A payment was processed on your account without your authorisation. Unauthorised transactions must be reported to ForeVision within 7 days of the transaction date.

A refund will not be granted if:

• Forced Takedown by the User: No refund shall be issued where the user requests a takedown after the Digital Master has been uploaded and processed, where the user cancels the order after submission, or where a third party requests a takedown due to infringement of rights.
• Unauthorised or Non-Compliant Uploads: No refund shall be issued where the Digital Master is taken down on account of being uploaded without proper authorization, or where a cover song was uploaded without the necessary licensing or rights clearance.
• Third Party Takedown/Claims: If a third party requests or initiates a takedown of the Digital Master(s) due to alleged infringement of copyright, trademark, or any other intellectual property or legal rights. Furthermore, no refund shall be initiated in case of any third-party claims.
• Unauthorised Upload: If the Digital Master(s) are taken down or withheld from distribution due to a lack of proper authorisation, including the upload of cover versions without the required licences or rights.
• Artificial Intelligence: If the Digital Master(s) have been taken down due to artificial streaming, or if they have infringed on the rights of a third party.
• Non-Refundable Content: If your content falls under a non-refundable content category as outlined in Clause 4 of this Policy.
• Fraud, Wilful Misconduct, Cheating, Misrepresentation: If the user is found to be indulging in the activities of fraud, wilful misconduct, misrepresentation.
• Language Restriction: For users submitting content for distribution, no refunds shall be issued to Non-Indian Users for content in any language other than English. Provided, however, that this restriction shall not apply to content in Indian regional languages.

All refund requests are subject to verification and ForeVision’s assessment of the conditions.

4. NON-REFUNDABLE CONTENT CATEGORIES

Notwithstanding any other provision of this Policy, refunds will not be issued for Digital Masters falling under any of the following content categories:

• Business and Brand Content: Business Tunes, Brand Tunes, Corporate Tunes, Advertisements
• Speciality Tunes: Happy Birthday Tunes, Name Tunes
• Meditation and Voice Over: Meditation Tracks, Voice Over (VO) content for businesses or individuals
• Brand Promotion Content: Any content created for the promotion of brands
• Use of VVIP Names: Content that includes the names of Very Important Person(s)
• Celebrity Names: Content that includes the names of celebrities without proper authorisation
• Objectionable Words: Content containing words that are deemed offensive or inappropriate
• Sleazy Words: Content with words that are vulgar or sexually explicit
• Current Affairs: Content related to current news events or issues.
• Prank Tunes: Content intended to be pranks or jokes
• Promotional Content: Any other promotional material not specified above
• Political Content: Content related to political matters
• Corporate Tunes: Content specifically made for corporate use

4. REQUEST FOR A REFUND

If the user believes that they are entitled to a refund under this Policy, they must submit a written request to ForeVision using the contact details provided at the end of this Policy.

Requests must be submitted within 7-10 days of the date of the Transaction. However, in the event, for the refund in case of failure to provide the services by Forevision as specified in this Policy, then user needs to submit the request within 7-10 days from the date of completion of 15 days cycle.

The request should include:

• The email address associated with the user’s account
• Payment confirmation or transaction details, along with relevant screenshots
• A clear description of the issue relating to the request

ForeVision reserves the right to request additional documentation in order to review the request. Please note that submitting multiple requests for the same transaction will not expedite the review process.

5. STATUS OF REFUND REQUEST

After submitting a refund request, users may contact ForeVision at admin@forevisiondigital.com to enquire about the status of their request.

It typically takes 15-30 business days to receive a decision on whether a refund will be granted.

Users should note the following regarding refund statuses:

1. Approved: If your refund request is approved, the refund will be processed to the original payment method used at the time of the transaction. ForeVision processes payments through PayPal and Razorpay. Refund timelines may vary depending on your payment gateway: refunds via PayPal are typically reflected within 15 business days, while refunds via Razorpay may take up to 15 business days, depending on your bank or financial institution. If you wish to receive the amount through another account as earlier registered, then the same shall be notified by you to us during the refund request process.
2. Rejected: If your refund request is not approved, you will be notified of the reason via the email address associated with your account. ForeVision’s decision on refund eligibility shall be final.

• Cancelled Transaction: If you cancelled your refund process prior to processing, no charge will have been made to your payment method and no refund credit will appear.

If your approved refund takes longer than expected, we recommend checking your payment method or contacting your bank or payment provider directly.

7. PROCESSING OF REFUNDS

Where a refund request is approved, ForeVision will process the refund using the original payment method, where possible. ForeVision currently processes payments through PayPal and Razorpay. Refund timelines are subject to the policies of the respective payment gateway used at the time of the transaction.

Refund processing may take 15 business days, depending on the payment gateway (PayPal or Razorpay).

However, if Forevision has rejected the refund process due to the reasons specified in the policy, we shall not be entitled to a refund in any manner. Furthermore, this policy shall stand alone, and no third-party policy shall be applicable hereunder.

8. CANCELLATION OF SERVICES

The user may terminate the services in accordance with the Distribution Agreement. However, cancellation or termination of services shall not entitle the user to a refund of previously paid fees for services already incurred.

9. STATUTORY RIGHTS

Nothing contained in this Policy shall limit any rights available to users under applicable laws.

10. MODIFICATIONS TO THE POLICY

ForeVision reserves the right to modify or update this Refund Policy from time to time. Any revised version of this Policy will be published on the Platform and will become effective upon date of such publication.